Utilize logical problem-solving to find creative solutions to problems with Genesys Cloud CX.
Work with SIP, WebRTC, VoIP, PCap analysis, troubleshooting call quality, media gateways, and SBC devices.
Work with stakeholders and other technical teams to collect business and technical requirements to design/deliver enterprise-level solutions using Genesys architect and Genesys Scripter.
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. Backed by Fidelity National Financial (NYSE: FNF), it subservices over 1.8 million loans in 50 states.
Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.
Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off.
Analyze complex business and technical challenges to define scalable and effective solution architectures.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. We support digital transformation for some of the world's largest enterprises. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Lead role-based curriculum strategy for Agents, Supervisors, Workforce Managers, and Quality Analysts.
Advise on feature enablement including omnichannel, CRM integration, AI-enabled tools, and automation capabilities.
Facilitate executive workshops including maturity model assessments and operating model alignment sessions.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed. They invest in technology and prototypes ahead of need, bringing commercial-grade platforms and mission-ready AI to federal agencies at commercial speed, with a focus on agility and collaboration, serving the defense, space, healthcare, and energy sectors.